Frequently Asked Questions
If we're not able to answer your question below, please contact us using the chat option in the bottom right corner.
Ordering & Payment
Unfortunately, we are not able to place phone orders. If you have any questions, please contact us using the chat option in the bottom right corner.
We accept Visa, MasterCard, American Express, Discover, PayPal, and Good Luck Sock e-gift cards.
We do! You can purchase e-gift cards here.
Maybe. Our team is fast. Really fast. So fast that if you place an order during regular work hours it may be packed and shipped within the hour. Please contact us using the chat option in the bottom right corner and if you're lucky, we'll see it in time.
We do occasionally run promotions, and you can be the first to know by signing up for our newsletter. The signup is available on our homepage (closer to the bottom). We love to reward our newsletter subscribers, so we highly recommend signing up! Don’t worry...we won’t spam you. Nobody likes that.
First things first–check your email's spam folder. If you still can’t find your confirmation, contact us using the chat option in the bottom right corner.
We’re sorry to hear that! If you notice a mistake, please contact us using the chat option in the bottom right corner. Good Luck Sock will cover all additional shipping costs. Once we receive the incorrect product, we’ll send you the correct merchandise or issue a refund—whichever you prefer.
Shipping & Returns
Which ship domestically if you're located within United States or Canada. International orders (outside USA or Canada) will be shipped from Canada.
All orders are shipped out Monday through Friday via USPS or FedEx (2-Day Shipping), excluding bank holidays and all major holidays.
Most orders will ship within 1-2 business days. If your order is placed after 2 pm Pacific Standard Time on Friday, your order will be shipped out Monday. However, during the holiday season, please allow for some additional time for your order to be processed.
Delivery time is guaranteed as of the time of the first scan in by USPS, not the time of order placement.
We do also ship to APO/FPO addresses; orders shipped to PO Boxes are sent via USPS only. Unfortunately, FedEx does not permit shipping to PO Boxes.
Yes we do! Worldwide (outside of Canada and United States) shipping options and prices are calculated at checkout, before payment is processed. Shipments within United States and Canada will be shipped domestically.
International customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer’s postal service and will be due prior to final delivery of their package(s).
Orders can be tracked at USPS.com or FedEx.com with the tracking number provided in your shipping confirmation email.
Please visit our Returns & Exchanges