Frequently Asked Questions

If we're not able to answer your question below, please contact us using the chat option in the bottom right corner.

Ordering & Payment

Unfortunately, we are not able to place phone orders. If you have any questions, please contact us using the chat option in the bottom right corner.

We accept Visa, MasterCard, American Express, Discover, PayPal, and Good Luck Sock e-gift cards.

We do! You can purchase e-gift cards here.

Maybe. Our team is fast. Really fast. So fast that if you place an order during regular work hours it may be packed and shipped within the hour. Please contact us using the chat option in the bottom right corner and if you're lucky, we'll see it in time.

We do occasionally run promotions, and you can be the first to know by signing up for our newsletter. The signup is available on our homepage (closer to the bottom). We love to reward our newsletter subscribers, so we highly recommend signing up! Don’t worry...we won’t spam you. Nobody likes that.

First things first–check your email's spam folder. If you still can’t find your confirmation, contact us using the chat option in the bottom right corner.

We’re sorry to hear that! If you notice a mistake, please contact us using the chat option in the bottom right corner. Good Luck Sock will cover all additional shipping costs. Once we receive the incorrect product, we’ll send you the correct merchandise or issue a refund—whichever you prefer.

Shipping & Returns

Which ship domestically if you're located within United States or Canada. International orders (outside USA or Canada) will be shipped from Canada.

Yes we do! Worldwide shipping options and prices are calculated at checkout, before payment is processed.

Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer’s postal service and will be due prior to final delivery of their package(s).

Please visit our Returns & Exchanges